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Retha Fraser
Aug 12, 20243 min read
Mastering Customer Satisfaction: How BA's Can Elevate Success with CEM
Introduction As businesses strive to stand out in today’s competitive market, one thing remains clear: exceptional customer experiences...
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Retha Fraser
Aug 5, 20243 min read
Streamlining Processes with Lean: A Guide for Business Analysts
Introduction In the fast-paced world of business efficiency and effectiveness are key to staying competitive. In our previous blog, we...
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Retha Fraser
Apr 24, 20233 min read
Mastering the Art of Problem Solving: Embrace First Principles Thinking to Redefine Possibilities
Introduction Problem solving is a fundamental human activity that has existed throughout history as a way for individuals and groups to...
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